Customer Help

You just need to register once to have access to all of your contract information. Click here for instructions.

Use the “Forgot username or password” link to change your password. You will need to enter one of your contract numbers and your business name exactly as it is shown on your contract agreement. An email will be sent to the email address you used at time of registration. The email will contain a link that will allow you to change/update your password.

To update your email address, please call Western Equipment Finance, customer care at 1-800-451-7087.

To view your other contracts, you will need to click on the dropdown box located at the top of the screen (across from the name on your contract). Click the down arrow and a list of all your contracts will be displayed.

“Payment Schedule” is the amount of the next contract payment and the date the payment is due. This does not include any payments that have already been invoiced.

The amount due is under the payment information tab. Click on the drop down next to unpaid charges to view items that are currently due.

“SCHEDULE A PAYMENT” is a one-time payment. “AUTOMATE PAYMENTS” is used to set up contract payments for automatic draft.

If the payment is scheduled before 11:45 p.m. (CST) it will post the same day the payment is scheduled. If the payment is scheduled after 11:45 p.m. (CST) it will post the next day. It takes 2-3 business day for Western Equipment Finance to debit your checking account.

To remove your bank information, please call Western Equipment Finance, customer care at 1-800-451-7087.

We do not accept credit card payments through your online access. If you wish to make a payment using a credit card, you will need to call Western Equipment Finance, customer care at 1-800-451-7087.

To update your equipment location address, go to the Equipment Tab and click on 'Equipment Type'. Fill in the new information and click on submit. Customer Care will then contact you to verify the new equipment address. Please note that this only changes the equipment address and not the billing address.

To update your billing address, go to the Name & Address Tab. Fill in the new information and click on submit. To successfully update your billing address, you MUST answer your challenge question correctly. Please note that this only changes the billing address and not the equipment address.

If your contract is set up for auto payments, we don’t generate an invoice. If you would like a monthly courtesy invoice, please call Western Equipment Finance, customer care at 1-800-451-7087.

To receive your tax information, please send us a message using the Contact Us tab or call Western Equipment Finance, customer care at 1-800-451-7087.

Personal service at your fingertips. Speak with a customer service representative with any other questions 1-800-451-7087.