Online Account Payments

• What do I need to do to access my contract information online?

  You just need to register once to have access to all of your contract information. Click here for instructions.

   

• How do I change/reset my password?

  Use the “Forgot / reset your password …” link to change your password. You will need to enter one of your contract numbers and your business name exactly as it is shown on your contract agreement. An email will be sent to the email address you used at time of registration. The email will contain a link that will allow you to change/update your password.

   

• How can I change/correct the email address associated with my online account?

  To update your email address, please call Western Equipment Finance, customer care at (877) 800-0687.

   

• How can I view information on my other contracts?

  To view your other contracts, you will need to click on the dropdown box located at the top of the screen (across from the name on your contract). Click the down arrow and a list of all your contracts will be displayed.

   

• What does 'Payment Schedule' mean?

  “Payment Schedule” is the amount of the next contract payment and the date the payment is due. This does not include any payments that have already been invoiced.

   

• Where do I find how much is due now?

  The amount due is under the payment information tab. Click on + sign next to unpaid charges to view items that are currently due.

   

• What is the difference between “SCHEDULE A PAYMENT” and “AUTOMATE PAYMENTS”?

  “SCHEDULE A PAYMENT” is a one-time payment. “AUTOMATE PAYMENTS” is used to set up contract payments for automatic draft.

   

• Is there a fee to schedule a payment?

  There is no fee to schedule a payment online.

   

• When will my payment be processed?

  If the payment is scheduled before 11:45 p.m. (CST) it will post the same day the payment is scheduled. If the payment is scheduled after 11:45 p.m. (CST) it will post the next day. It takes 2-3 business day for Western Equipment Finance to debit your checking account.

   

• How do I delete my bank information?

  To remove your bank information, please call Western Equipment Finance, customer care at (877) 800-0687.

   

• Can I make my payment with a credit card?

  We do not accept credit card payments through your online access. If you wish to make a payment using a credit card, you will need to call Western Equipment Finance, customer care at (877) 800-0687.

   

• How do I update my equipment location address?

  To update your equipment location address, go to the Equipment Tab and click on 'Equipment Type'. Fill in the new information and click on submit. Customer Care will then contact you to verify the new equipment address. Please note that this only changes the equipment address and not the billing address.

   

• How do I update my billing address?

  To update your billing address, go to the Name & Address Tab. Fill in the new information and click on submit. To successfully update your billing address, you MUST answer your challenge question correctly. Please note that this only changes the billing address and not the equipment address.

   

• Why do my invoices not show under the 'Past Invoice' tab?

  If your contract is set up for auto payments, we don’t generate an invoice. If you would like a monthly courtesy invoice, please call Western Equipment Finance, customer care at (877) 800- 0687.

   

• How do I view my tax information?

  To receive your tax information, please send us a message using the Contact Us tab or call Western Equipment Finance, customer care at (877) 800-0687.